JOB RESPONSIBILITY
- Greet and welcome all guests at a friendly and courteous manner in accordance to the service standard of the Company
- Execute check-ins and check-outs procedures while handling daily operational transactions
- Assist the Reservations team in accepting, changing and cancelling of guests’ reservations where necessary
- Coordinate with other departments regarding room requests and issues to satisfy guests with their needs
- Maintain up-to-date product knowledge to provide guests with accurate information
- Provide professional services to all guests and handle problems complaints effectively with optimal level of service and hospitality
- Perform other related duties as assigned by superiors
JOB SPECIFICATION
- High School or above educational qualification
- 1 year or above relevant working experience
- Good command in spoken and written Cantonese, English and Mandarin.
- Familiarity with hotel management system (Opera) is an advantage
- Able to work independently under pressure and multi-tasked
- Rotating shifts and prolonged standing required
