JOB RESPONSIBILITY
- Supervise the daily operations of the Front Desk adhering to departmental standard operating procedures.
- Prepare the duty roster arrangement of concerned Team Members in accordance to operational needs.
- Greet and welcome all guests at a friendly and courteous manner in accordance to the service standard of the company.
- Execute check-ins and check-outs procedures while handling daily operational transactions.
- Assist the Reservations team in accepting, changing and cancelling of guests’ reservations where necessary.
- Coordinate with other departments regarding room requests and issues to satisfy guests with their needs.
- Maintain up-to-date product knowledge to provide guests with accurate information.
- Provide professional services to all guests and handle problems complaints effectively with optimal level of service and hospitality.
- Perform other related duties as assigned by superiors.
JOB SPECIFICATION
- High School or above educational qualification.
- 2 years or above relevant working experience.
- Good command in spoken and written Cantonese, English and Mandarin.
- Proficiency in Microsoft Office.
- Proficient in hotel management system (Opera).
- Able to work independently under pressure and multi-tasked.
- Rotating shifts and prolonged standing required.
